Privacy Notice

When you submit a booking request, contact us, or use our services, we may collect information such as:

• Your name
• Email address
• Phone number
• Pickup location
• Destination
• Requested pickup date and time
• Number of passengers
• Transportation or vehicle preference
• Flight information
• Cruise ship information
• Hotel, villa, or accommodation information
• Special requests or additional information you voluntarily provide
• Booking and payment status information

We only ask for information reasonably necessary to review, coordinate, and provide your transportation service.

Information submitted through the V&K Island Escape website may be used to:

• Review and respond to transportation requests
• Confirm and coordinate bookings
• Communicate with you about your ride
• Provide pickup and transportation services
• Contact you regarding changes, delays, or other important trip information
• Process or verify payments
• Maintain appropriate booking and business records
• Provide customer support
• Improve our services and customer experience
• Protect against misuse, fraud, or unauthorized activity

We do not sell your personal information.

Booking information is stored securely and is accessible only to authorized V&K Island Escape owners, staff members, or drivers who require the information to manage or complete your transportation service.

Staff access is protected through individual authenticated accounts and appropriate access controls.

When electronic payment options are available, payments may be processed through third-party payment providers such as PayPal or other approved payment services.

V&K Island Escape does not require customers to submit credit or debit card numbers through our standard booking or contact forms.

Payment information entered directly into a third-party payment provider is processed according to that provider's own privacy and security practices.

Customers should only submit electronic payment information through the secure payment options provided by V&K Island Escape.

Our website may use or link to third-party services, including payment providers, Google services, maps, reviews, email services, and other technology used to operate the website and provide transportation services.

These third-party services may process certain information according to their own privacy policies and terms.

Like most websites, certain technical information may be processed automatically when you visit the V&K Island Escape website. This may include information such as browser type, device type, general usage information, and other technical data necessary for website operation, security, and performance.

If cookies or similar technologies are used, they are used only as necessary for website functionality, security, analytics, or other legitimate website purposes.

We retain booking and customer information only for as long as reasonably necessary to provide our services, maintain appropriate business and transaction records, resolve disputes, comply with applicable legal or financial obligations, and protect the business and our customers.

Information that is no longer reasonably required will be deleted or securely disposed of when appropriate.

Customers may contact V&K Island Escape to ask about personal information they have provided through the website or to request that information be corrected or deleted.

Certain information may need to be retained when required for legitimate business, payment, accounting, dispute-resolution, security, or legal purposes.

Privacy-related requests can be submitted to:

V&K Island Escape
Email: vkislandescape@gmail.com

We may need to verify the identity of the person making a request before providing, correcting, or deleting personal information.

V&K Island Escape takes reasonable measures to protect customer information from unauthorized access, misuse, loss, or disclosure.

However, no website, electronic transmission, or online storage system can be guaranteed to be completely secure.

Customers should avoid sending sensitive payment information, passwords, government identification numbers, or other highly sensitive information through standard booking notes, email, or contact forms unless specifically requested through an appropriate secure method.

V&K Island Escape may update this Privacy Notice when our services, website features, payment options, or privacy practices change.

The most current version will be made available on this website.

If you have questions about this Privacy Notice or how your information is handled, please contact:

V&K Island Escape
Email: vkislandescape@gmail.com