Booking Policy

Submitting the booking form sends a transportation request to V&K Island Escape. Your ride is not confirmed until V&K Island Escape reviews the request and contacts you with confirmation.

Please make sure the phone number and email address provided with your request are accurate so we can contact you regarding your booking.

We understand that travel plans can change. If you need to modify or cancel your reservation, please contact V&K Island Escape as soon as possible.

Whenever possible, cancellations should be made at least 24 hours before the scheduled pickup time.

Changes to pickup time, location, destination, number of passengers, or transportation requirements are subject to availability and may result in a change to the quoted fare.

Late cancellations and no-shows may be subject to a cancellation fee. Any applicable fee will be communicated when appropriate.

Your fare will be provided when your transportation request is reviewed and confirmed.

Payment options may include cash and approved electronic payment methods available through V&K Island Escape.

Available electronic payment options will be presented to the customer when applicable.

Unless otherwise arranged with V&K Island Escape, payment is due no later than the completion of the transportation service.

Never enter or send payment card information through the booking form, email, text message, or website contact form. Electronic payments should only be completed through the secure payment method provided by V&K Island Escape.

We understand that flights and cruise ships can experience unexpected delays.

If your flight or cruise ship is delayed, please contact V&K Island Escape as soon as possible when you are able to do so.

For airport and cruise port pickups, we will make reasonable efforts to accommodate verified arrival delays and adjust the pickup time when availability allows.

Customers should notify V&K Island Escape of significant schedule changes whenever possible.

For non-airport and non-cruise pickups, please be ready at the confirmed pickup time. Extended waiting periods may affect availability and may result in additional charges when applicable.